Shipping FAQ

Frequently Asked Questions (FAQs)

Ordering & Shipping

Q: How is my seafood shipped?
A: We ship all seafood using insulated, eco-friendly packaging with gel ice packs to ensure freshness during transit.

Q: Where do you ship?
A: We currently ship across the United States, excluding P.O. boxes and certain remote locations.

Q: How long does shipping take?
A: Most orders arrive within 1-2 business days after processing. You will receive a tracking number once your order has shipped.

Q: Can I choose a specific delivery date?
A: Yes! You can select your preferred delivery date at checkout, subject to availability.

Product & Sustainability

Q: Is your seafood wild-caught?
A: Yes! All of our seafood is wild-caught using sustainable fishing practices rooted in indigenous traditions.

Q: Is your seafood fresh or frozen?
A: We offer both fresh and flash-frozen seafood to maintain peak quality. Flash-freezing locks in flavor and nutrients, ensuring the best experience upon arrival.

Q: How do I know where my seafood comes from?
A: We provide full traceability on every product, so you know exactly where and how your seafood was harvested.

Storage & Preparation

Q: How should I store my seafood upon arrival?
A: If your seafood arrives fresh, store it in the refrigerator and consume within 1-3 days. If it arrives frozen, keep it in the freezer and thaw when ready to cook.

Q: What is the best way to thaw frozen seafood?
A: The best method is to thaw seafood overnight in the refrigerator or place it in a sealed bag under cold running water for quicker thawing.

Returns & Customer Support

Q: What if my seafood arrives damaged or thawed?
A: We take great care in shipping, but if you experience any issues, please contact us within 24 hours of delivery with photos, and we will make it right.

Q: How can I reach customer support?
A: You can email us at [support@nativeharvestseafood.com] or call [phone number] during business hours.

Have another question? Feel free to [contact us] anytime, and we’ll be happy to assist you!

Would you like to add anything specific, like a shipping rate table or details about loyalty programs?